FAQs

Shipping concerns

Shipping fees

Hong Kong

  • For all orders over 100 USD, we've got you covered - shipping is on us!
  • For orders under 100 USD, shipping is 10 USD
  • *Orders will be shipped via Hong Kong Post

USA

  • For all orders over 100 USD, we've got you covered - shipping is on us!
  • For orders under 100 USD, shipping is 10 USD
  • Expedited shipping is available for all US orders. Shipping is 25 USD
  • *Orders will be shipped via UPS

Rest of the world

  • For all orders over 100 USD, we've got you covered - shipping is on us
  • For orders under 100 USD, shipping is 15 USD
  • *Any additional customs duties, foreign taxes or other fees, which may be imposed, will be charged to the customer
  • *Orders will be shipped via Hong Kong Post
Where do you ship from?

Your towel will be sent from our warehouse in Hong Kong or the United States.

Do you ship worldwide?

We currently ship to the following countries:

  • Asia-Pacific:

    Australia, Cambodia, Hong Kong, Indonesia, Japan, Macao, China (Mainland), Malaysia, New Zealand, Philippines, Singapore, South Korea, Thailand, Vietnam.
  • Americas:

    US, Canada, Brazil.
  • Europe:

    Belgium, Denmark, Finaland, France, Germany, Ireland, Israel, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey. 
Delivery updates

All orders may require 1-3 business days of processing once your order is placed. Please note that we do not process or ship during weekends and holidays.

Once your parcel is dispatched, delivery time is between 5-14 business days.

Tracking your delivery

Yes! Just use your tracking code provided in your confirmation e-mail. Should you have any problem in receiving your tracking code, please reach out to us at support@thesoralife.com.

Payment

Payment options

We accept all major credit cards. Don’t have a credit card? No Problem! Shop our towels using your Paypal account.

My international card isn't working with Paypal.

Some customers may have problems when paying with an international card that doesn't match the shipping address. Please send an email to support@thesoralife.com and we will happily provide you with a custom invoice.

Payment problems?

Should you have any issues with payment, please send us an email at support@thesoralife.com.

Return Policy

What if the Product I purchased is damaged, defective or lost?
  • SORA will accept the return of and/or replace the damaged or defective product as described in this policy. All investigation into any damaged, defective and/or lost shall be conducted by SORA, and the determination of whether a Product is damaged, defective and/or lost, shall be at SORA’s sole and absolute discretion and is final.
  • A Product may be considered “damaged” if the Product arrives with visible damage that renders it unable to function or perform or visibly/cosmetically intolerable.
  • A “defective" and/or “damaged” Product does not include (1) slight differences in color or print, or appearing slightly different in person as compared to a photograph on the computer; (2) defects or damages arises from a customer’s failure to adhere to applicable use and/or care guidelines or (3) defects or damages resulting from your, or any third party’s misuse, abuse, negligence, or improper or unauthorized use of the Products.
Lost Products

A Product may be considered “lost” if a shipping carrier is unable to locate it or provide reliable insight into its status.

A “lost" Product does not include (1) stolen Products or Product misplaced by you; (2) Products that are misdelivered, misplaced, or lost due to a customer’s failure to provide accurate and up to date shipping information; or (3) delays in transit, for any reason.

If your tracking information shows that your package was delivered, but you can't find it please do the following within 48 hours of expected delivery:

  1. 1.Verify the shipping address
  2. 2. Look for a notice of attempted delivery
  3. 3. Look around the delivery location for your package
  4. 4. See if someone else has accepted the delivery, unless you have health or safety concerns about doing so
Submitting claims for defective, damaged or lost products
  • To submit a claim for a damaged or defective Product, you must send us an e-mail at support@thesoralife.com within 7 days of your receipt of the product and include (1) a photo of the Product, and (2) a description of the damage and/or defect to the Product.
  • If you have not received your Product within 48 hours of expected delivery, you can submit a claim for a lost Product by emailing us at support@thesoralife.com and we will look into this for you.
  • We will use reasonable efforts to promptly review your claim, and will provide you written notice via email of our acceptance or rejection of your claim. For the avoidance of doubt, any claim for damaged or defective Products shall not be deemed accepted unless and until SORA has provided written notice of its acceptance.
  • If we accept a claim (which shall be in our sole discretion), as described above, you may either request a replacement of the applicable Product or you may return the Product and receive a refund of the fees paid for the Product (excluding shipping fees). Replacements are subject to availability, and SORA does not and cannot guarantee the availability of any product.
Replacements and returns
  • If you have opted for a replacement, and subject to availability, SORA will use reasonable efforts to ship the replacement Product, and will provide tracking details and information upon shipment.
  • If you have opted to receive a refund for a damaged, defective or lost product, we will process your return after we have received the returned product. Please allow at least 7-10 business days from our receipt of your item to process your return.
  • Please note, that the original shipping charges incurred on your purchase are not refundable as part of your return. We strongly recommend that you use a trackable method to mail your return.

The SORA towel

How do you make your towels from plastic bottles?

We're glad you asked! To cut a long story short, post-consumer plastic is collected, cleaned, crushed, and turned into pellets, which are eventually made into a yarn and spun into fabric. If you'd like to know in more detail, you can check out the process here.

What is your towel made from?

Our towels are made from 85% recycled polyester and 15% nylon.

Why isn't your towel made from 100% recycled material?

Our dream is to one day develop a fabric that is made from 100% recycled material. As of the moment, we haven't found a fabric with the ideal absorbency and texture when it is made purely from recycled material. If you have any ideas, or would like to work with us, we would love to hear from you.

How do I care for my towel?

Whilst our towels can machine washed and tumble dried, we highly recommend hand washing and natural drying to be kinder to our planet.

Is your towel non-slip?

Yogis will be pleased to know that our fabric has moisture-activated grip, perfect for those hot yoga classes. For those who want a bit of extra help, dampening your hands or feet with some water will help you stay grounded.

What about Microplastics?

Microplastics are the byproduct of the deterioration of larger plastic pieces including all man made materials such as wetsuits, swimwear and other synthetic materials. As our towels are made from recycled plastic, there are steps you can take to minimise your microplastic waste when washing our towel. All small steps matter; whether it’s choosing to hand wash over machine wash, or using washing bags that can capture microplastics. We love both Guppyfriend and Cora Ball - companies that help us reduce microplastic waste.

Can't find what you're looking for?

We're here to help! Shoot us an email on hello@thesoralife.com.