- Our standard shipping fee is 99 PHP. We offer complimentary shipping for orders over 2000 PHP.
All orders may require 1-3 business days of processing once your order is placed. Please note that we do not process or ship during weekends and holidays.
Once your parcel is dispatched, delivery times are:
Metro Manila: 3-5 business days
Provincial: 7-10 business days
How can I track my order?
You will receive a tracking link sent to via email once your order is confirmed and shipped.
We accept all major debit and credit cards and payments via Paypal.
My international card isn't working with Paypal, what should I do?
Some customers may have problems when paying with an international card that doesn't match the shipping address. Please send an email to firstname.lastname@example.org and we will happily provide you with a custom invoice.
I'm still having payment issues, can you help me out?
Should you have any issues with payment, please send us an email at email@example.com and we will do our best to help you out.
Returns & Exchanges
What is your return / exchange policy?
- Currently, we only accept returns and exchanges for damaged towels or wrong orders. Should there be an issue with your order, please take a photo and contact us at firstname.lastname@example.org within 3 days of receipt. After this period, we will no longer be able to accept returns or exchanges.
If you are eligible for an exchange, this will be processed once we received the returned towel in its original condition, unused, and with the same packaging.
Products & Sustainability
What are your products made from?
Our towels are crafted from 85% GRS-certified recycled polyester, and 15% nylon.
How do you make towels from recycled waste?
Working with our manufacturer, waste is first collected from several recycling facilities, before it is shredded by a machine and melted down into pellets. From there, the pellets are spun into yarn, which is woven into a fabric which becomes your Flowe towel.
What are some of your sustainability practices?
Mindful production is central to our operations at Flowe. While we acknowledge that there's no path to 100% sustainability, some of our practices include using recycled textiles to reduce waste, producing in small batches to avoid excess inventory and committing a portion of our sales to 1% For the Planet. Read more about our initiatives here.
How do I care for my towel?
Whilst our towels can machine washed and tumble dried, we highly recommend hand washing and natural drying to be kinder to our planet.
Is your towel non-slip?
Yogis will be pleased to know that our fabric has moisture-activated grip, perfect for those hot yoga classes. For those who want a bit of extra help, dampening your hands or feet with some water will help you stay grounded.
Do your towels shed microplastics?
Microplastics are the byproduct of the deterioration of larger plastic pieces including all man-made materials such as wetsuits, swimwear and other synthetic materials. As our towels are made from recycled plastic, there are steps you can take to minimize your microplastic waste when washing our towel. All small steps matter; whether it’s choosing to hand wash over machine wash, or using washing bags that can capture microplastics. We love both Guppyfriend and Cora Ball, companies that help us reduce microplastic waste.
How do I care for my towel?
Our towels can be machine washed and tumble dried, but we highly recommend hand-washing and natural drying to be kinder to our planet.
Can't find what you're looking for?
We're here to help! Shoot us an email on email@example.com .